Marianne F. Leenaerts

Marianne F. Leenaerts, MHSA, PhD


Career Synopsis

Result-driven professional with primary strength in performance and information technology assessment; business process improvement; policy, organizational and business modeling; strategic planning; and knowledge management. Combines skills and experience in monitoring and evaluation, operational review, business case and feasibility study, program design and management, policy analysis and development, stakeholder engagement, corporate learning and communications.

Employment History

Victoria, BC

Victoria, BC

Vancouver, BC

Vancouver, BC

Management Consultant (09/2011-current)

Conducted operational, technical and outcome assessments. Developed models and metrics. Recommended and monitored business solutions to improve results and compliance with best practices.

  • Business Case Development
    Maximus, Victoria, BC, Canada
    Development of a business case for the adoption of a government-wide knowledge management system (appraisal of existing infrastructure, gap analysis, adoption constraints and cost dependencies of alternatives).
  • Strategic Analysis
    Division of Family Practice, Victoria, BC, Canada
    Strategic analysis of a public primary care program (appraisal of structural and operational service arrangements, recommendations to address performance gap and system-level dependencies).
  • R&D and Business Development
    Valendis, Victoria, BC, Canada
    Prototyping of an application aimed at demonstrating the value of health information systems for users and organizations (business modeling, financial valuation, intellectual property, legal and strategic framework).
  • Program Management
    R.A. Malatest & Associates, Victoria, BC, Canada
    Management of the inception of a digitized Patient Reported Outcome Measures System (strategic planning, budgeting, scheduling, digital risk management, stakeholders’ communication).
  • Product Development
    RebalanceMD/BC SSC, Victoria, BC, Canada
    Overseeing of business analytics in support of the formalization of an innovative musculoskeletal care delivery model (benchmarks and targets development, performance monitoring, demonstration of the model’s ability to increase diagnostic and surgical capacity at the system level).
  • Health Information Systems Evaluation
    Vancouver Coastal Health Authority, Vancouver, BC, Canada
    Development, execution and reporting of the results of a business intelligence and population health surveillance systems assessment.

The World Bank
Washington, DC

Consultant (1998-2010)
United Nations/The World Bank, Washington, DC, USA

Conducted research and policy analyses. Developed, coordinated and evaluated knowledge management products for World Bank clients and staff members in the areas of healthcare and public policy. Designed, maintained and monitored knowledge sharing products to support activities aimed at strengthening the organization's capabilities to capture and distribute knowledge internally, to partners, stakeholders and clients in Africa, Asia, Latin America and the Middle East.

  • Policy Analysis and Development
    Carried out analytic research of existing and emerging public programs and policies. Monitored and analyzed implementation of state laws and legislation. Produced policy briefs, memos and reports.
  • Data Analytics and Reporting
    Generated routine and ad hoc analyses to support projects and department functions. Abstracted primary and secondary data from internal and external sources, performed quality assessments and monitored the timely and accurate completion of data elements. Conducted quantitative and qualitative analyses, interpreted results and developed reporting materials.
  • Knowledge Management
    Designed, developed and maintained information dissemination products with regard to World Bank's research and policy programs. Assessed and gathered requirements from stakeholders. Analyzed content, designed information architecture and user functionality. Provided full project-cycle management, and coordinated the assessment and monitoring of the final products.
  • Corporate Learning
    Performed needs analyses, designed and developed instructional materials for classroom and distance learning programs, oversaw delivery, ensured quality standards and assessed outcomes. Oversaw all aspects of program management and coordination in multi-stakeholder teams and at all organizational levels.
  • Corporate Communications
    In collaboration with content experts, shaped information for optimum delivery, online and via print materials (articles, publications, reports). Planned, designed and oversaw corporate meetings, conferences and seminars, including scheduling, budgeting, contract negotiation, on-site management and logistics in the US and abroad.


Victoria, BC

PhD, Health Information Science, University of Victoria,
Victoria, BC, 04/2015.

Washington, DC

Interactive Multimedia and Web Design, George Washington University,
Washington, DC, 2001.

Degree of Specialist in Health Policy, George Washington University,
Washington, DC, 05/2000.

Brussels, Belgium

Master's of Health Services Administration, Catholic University of Louvain,
Belgium, 06/1997.

Bachelor of Social Work, State Institute of Higher Social Education, Brussels,
Belgium, 06/1986.


Washington, DC

British Columbia Ministry of Technology and Innovation Fellowship, 2013/14

University of Victoria Fellowship, 2010/11 - 2011/12 - 2012/13 - 2013/14

World Bank Spot Award, 1999 - 2002 - 2004 - 2007 - 2008

Arthur Shorr Award for Excellence in Health Planning,
The George Washington University, 1998.

US Fulbright Scholar, 1997.

Research and Publications

Bill to introduce Autonomy Insurance into the July 14, 1994 Mandatory Healthcare Insurance and Coordinated Compensation Act [Proposition de loi visant à introduire dans la loi relative à l'assurance obligatoire soins de santé et indemnités coordonée le 14 juillet 1994 une assurance autonomie](May 12, 2004). House of Representatives, Belgium, 51st Congress, 2nd Session, p.5. (PDF, 89KB)

Bill to introduce Autonomy Insurance into the July 14, 1994 Mandatory Healthcare Insurance and Coordinated Compensation Act [Proposition de loi visant à introduire dans la loi relative à l'assurance obligatoire soins de santé et indemnités coordonnée le 14 juillet 1994 une assurance autonomie](April 2, 2002). Senate, Belgium, 2001-2002 Session, p. 2. (PDF, 51KB)

Research assistance in the preparation of the following publications:

  • Estelle James, James Smalhout, and Dimitri Vittas. 1999. Administrative Costs and the Organization of Individual Retirement Account Systems: A Comparative Perspective. Development Research Group, The World Bank. (PDF, 224KB)
  • Estelle James and Dimitri Vittas 1999. Annuity Markets in Comparative Perspective: Do Consumers Get Their Money's Worth? Development Research Group, The World Bank. (PDF, 97KB)
  • Paul Johnson. 1998. The Reform of Pensions in the UK. Annals of Public and Cooperative Economics - Vol.69 No4. (PDF, 65KB)